I'm a big Six Apart fan. TypePad is how I built and you see this blog. And I'm using MoveableType for all the enterprise blogs I'm working on. Recently the company ran into a few growing pains - they handled them well from my point of view. Here are some of the lessons they are sharing on Mena's blog:
- Read what your customers have to say
- Ignore the tone of nasty complaints, but pay attention to the underlying messages
- Understand that the people giving feedback represent many who remain silent
- Don’t spend too much energy on distractions
- Don't be afraid to communicate
- Trust your customers